Director, People Experience Partner

Our People Experience Partner (PXP) teams will strengthen employee purpose, ignite energy and elevate organization-wide performance by activating, facilitating & enhancing moments that matter. PXP teams will activate HR products and services that enrich the lives of JLL employees whilst working with Business and HR leaders to facilitate the employee experience by coaching managers on the moments that matter throughout the employee lifecycle.

PXPs will use their Business acumen, HR expertise and local knowledge to enable Business and HR priorities. PXPs will deep dive, surface insights, and influence HR Service Delivery and HR/Talent COEs to improve and when required rebuild policies, processes, and tools that will enhance moments that matter unleashing our talents to do their best work.

This PXP role looks after the assigned accounts. The role is responsible for partnering with accounts’ leadership team to drive, navigate and enable the transformation and achievement of business strategies and priorities, through a solid people strategy and roadmap, establishing the accounts as an account of choice that attracts and retains high-performing talents. In particular, the role needs to focus on:

• Understanding the business and the priorities of account leadership, including the business strategy, P&L, and key initiatives that drive the results that JLL and the account expect and provide sound and innovative solutions to support business objectives.
• Developing and executing a comprehensive People Strategy for the accounts in support of business strategy and ensure alignment with the broader JLL vision and its current and long-term global and regional business objectives.
• Acting as an advocate of the wider function and leverage our Centres of Excellence and Business Services teams to meet strategic HR needs of assigned accounts, including but not limited to leading on Transition/Integration, Transformation, Talent Acquisition and Management, Employee Value Proposition, Reward, Performance Management and Employee Relations.
• Working closely with business and TA COE team across the region to improve the speed and quality of hiring at all levels, getting right people at the right position at right time, with future-oriented skills and mindset.
• Building succession planning for critical roles, developing potential successors to build an effective and diverse talent pipeline to be future leaders of the account.
• Articulating and translating future state to concrete skills, upskilling team and elevating leadership capability across region to be future fit to enable transformation and excellent delivery of services.
• Prioritizing engagement and retention, enhancing an engaging and motivating culture right from the onboarding experience and throughout employee life cycle at all moments that matter, anticipating areas of concern and taking actions, leveraging people survey, onboarding & exit survey etc.
• Acting as the consultant to the business in all aspects of the HR function. Forging strong relationships with senior executives, providing leadership and management coaching as required. Acting as a role model and facilitator, advocate and support the full suite of HR service offerings, and own the implementation of the people related elements of the strategy.

Key Accountabilities

Functional Knowledge:

• Act as local delivery experts of JLL’s global HR strategy, ensuring that local policies and practices are in line with the Global HR strategy.
• Proactively anticipate opportunities or issues and develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions.
• Enable an exceptional employee experience during moments that matter throughout the employee lifecycle e.g., onboarding, performance review, promotion, etc.
• Contribute towards a culture of inclusion which celebrates our employee diversity and promotes employee belonging.
• Lead or participate in just-in-time projects impacting business results.
• Manage various degrees of employee relations situations and performance management.
• Provide consultation to business stakeholders through coaching, training and advisory support.
• Support in account’s transition, expansion and stabilisation of new business with great consideration given to employee experience.
• Cultivate strong meaningful relationships with both local employees and People Partners to build trust as their primary touchpoint “on the ground”.
• Execute on HR tasks by driving efficiencies in the employee life cycle – using touchpoints and hand offs to other HR stakeholders.

Business Expertise:

• Experience of delivering HR and Operational activity within a complex organization with the ability to balance JLL and client needs.
• Highly skilled in utilising data and technology to drive business performance and organisation efficiency.

Skills & Competencies

Managerial:

• Have managerial experiences in a country or large business scale, preferably implementing a People Strategy.
• Drive the growth of the workforce on the ground, serving as a local HR professional.
• Skilled facilitator, who can lead local and regional employee events, programs, etc.
• Strong team management skills with the ability to effectively manage priorities.

Problem Solving:

• A passion to work with people across a variety of backgrounds, coaching and learning from people across the organisation.
• Excellent organisational skills with a starter finisher mentality with acute attention to detail.
• Thrives in changing business conditions, open to new ideas and new methods, uses creativity and imagination to develop new insights into situations and applies new solutions to problems.
• Resourceful - ability to deal with highly ambiguous circumstances in a rapidly changing environment
• Capacity to solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and look at long term solutions
• Open to new ideas & willing to challenge status quo

Interpersonal Skills:

• Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of stakeholders and ensure an inclusive environment.
• Ability to cultivate robust and meaningful relationships to serve as a trusted HR expert to employees and managers.
• Regional experience & familiarity with large scale portfolios
• Proven ability to produce results working across multiple countries in Asia Pacific, at scale
• A knowledge of, and respect for the variety of cultures in the region, and how to navigate the challenges such a diverse region provides
• Project Management & Organisational Skills
• Excellent planning & organisational skills to prioritise work and meet tight deadlines
• Ability to effectively deal with stressful situations and a variety of complex issues concurrently
• Flexible – able to adapt to rapidly changing situations

Qualifications / Experience / Education:

• Bachelor's degree in any disciplines.
• At least 12 years of equivalent work experience.
• Experience in working in a matrix organisation.

Systems Used:

• Workday
• Microsoft Suite
• Tableau
• PeopleSoft