Cashier and Catering Assistant

Position: Cashier and Catering Assistant

Department: Catering Services

Location: Shah Alam

Reports to: Unit Manager

Position Overview:

The Cashier & Catering Assistant is responsible for handling cash transactions accurately and efficiently while providing excellent customer service. This role also supports catering operations by assisting in the preparation, setup, and service of cafeteria service and events.

Responsibilities:

Cashier Duties:

1. Cash Handling:

• Accurately handle cash, ewallet and credit/debit card transactions.
• Ensure correct pricing and receive payments.
• Issue receipts, refunds, credits, or change due to customers.

2. Vouchers:

• Adhere to Standard Operating Procedures (SOP) for voucher transactions.
• Ensure correct voucher redemptions and record all voucher claims.
• Maintain proper documentation of vouchers.

3. Customer Service:

• Greet customers with a friendly and helpful attitude.
• Assist customers in understanding menu prices, promotions, and payment options.
• Answer customer questions, resolve complaints, and help as needed.
• Uphold a positive and professional image, contributing to the overall customer experience.
• Communicate with the target audience to understand their satisfaction and preferences.
• Address customer feedback and concerns to enhance dining experiences.

4. Product Knowledge:

• Stay informed about products, promotions, and pricing to assist customers effectively.
• Provide accurate information and actively promote ongoing promotions or special offers.

5. Security:

• Follow security and safety procedures to prevent theft or fraud.
• Report any suspicious activity promptly to supervisors or security personnel.

6. Record Keeping:

• Maintain accurate cash drawer and ensure all transactions are recorded correctly.
• Perform end-of-day balancing of cash register.

7. Compliance:

• Adhere to all company policies and procedures, including cash handling and safety protocols.
• Ensure compliance with all health and safety regulations.

Catering Assistant Duties:

1. Event/Cafeteria Setup:

• Responsible for setting up cafeteria front-of-house operation / catering events, including arranging tables, chairs, and other equipment.
• Prepare and organize food and beverages for service.

2. Service:

• Serve food and beverages to guests in a professional and courteous manner.
• Monitor and replenish food and beverage stations during events.

3. Cleanliness and Tidiness:

• Responsible for breaking down and cleaning up after events.
• Ensure all catering areas/front-of-house area are left clean and tidy.

4. Inventory Management:

• Assist in inventory control by keeping track of supplies and notifying the manager when stock needs to be replenished.
• Participate in stock count activities as and when needed.

5. Waste Management:

• Responsible for waste management according to the standard operating procedures (SOPs).

6. Guidelines and SOPs:

• Adhere to all health, safety, and hygiene guidelines and SOPs.
• Adhere to all company guidelines, standard operating procedures, and recipes.

7. Documentation and Paperwork:

• Responsible for the paperwork which has been assigned.
• Complete necessary paperwork related to food safety, hygiene and cost management.

8. Ad-hoc Duties:

• Perform any additional duties assigned by the Account Manager, Unit Manager, Supervisor or the management.
• Adapt to various tasks and challenges as they arise in the cafeteria.
• Perform other ad-hoc duties as required to support the operations, which may include front-of-house operation of the unit and operations in other business units of The House of Taste Sdn Bhd.

Qualifications:

• Previous experience as a cashier or in a customer service role is preferred.
• Strong attention to detail and accuracy in handling transactions.
• Knowledge of cash handling policies and procedures.
• Excellent communication and interpersonal skills.
• Knowledge of Microsoft excel.
• Ability to stay informed about products, promotions, and pricing.

Physical Requirements:

• Ability to stand for extended periods and move around the front-of-house area.
• Ability to lift and carry items as needed.
• Ability to work in a fast-paced environment.

Work Environment:

• Face-paced cafeteria environment with regular interaction with customers and staff.

Working Day and Hours:

• 6 days per week, which may include Saturday, Sunday and public holidays
• 45 hours per week

Eligibility:

• This position is for Malaysian or Malaysian PR only

Perks & Benefits

• Free snacks / Happy hours
• Personal development opportunities