The Hotel Phone Operator is responsible for managing all incoming and outgoing calls, ensuring effective and courteous communication between guests, staff, and external contacts. This role includes providing information, handling guest requests, and ensuring a smooth flow of communication within the hotel.
Key Responsibilities:
· Answer and direct all incoming calls to appropriate departments and individuals.
· Assist guests with inquiries, requests, and reservations.
· Provide information on hotel services, amenities, and local attractions.
· Process and log guest requests, ensuring prompt and efficient service.
· Handle wake-up call requests and follow through as needed.
· Monitor emergency calls and coordinate appropriate responses.
· Maintain a professional and friendly demeanor in all interactions.
· Update and manage guest information in the hotel’s communication system.
· Coordinate with front office and other departments to ensure seamless guest service.
· Perform administrative tasks such as message taking, mail handling, and filing.
Requirements
· Previous experience in a customer service role, preferably in hospitality.
· Excellent communication skills, both verbal and written.
· Proficiency in using telephone systems and basic computer applications.
· Strong customer service skills with a professional and friendly attitude.
· Flexibility to work on weekends and holidays.
If you are an ambitious person eager to start a career in the hospitality industry, we encourage you to apply.
ILS Hospitality
89431726
