Job Responsibilities
You will be responsible for handling all eChannels related enquiries for Corporates and Financial Institutions in connection with their Cash/Trade Products & Services.
- The associate must have powerful engagement skills in a client-facing role along with strong organizational skills to coordinate all internal and external activities.
- Manage diverse enquiries of varying complexity, resolving Customer’s enquiries, working closely with Sales, Product Management and Operations partners to enable Business Strategy and facilitate revenue growth
- Prioritize while managing multiple Customer’s enquiries simultaneously to ensure customer issues are resolved on time and/or escalated appropriately
- Manage client expectations and ensure customer satisfaction through follow-up, client responsiveness, thorough communication and customer training
Job Requirements
- This position require working in shifts, including evenings, weekends, and Public Holiday (9am – 9pm).
- Ability to manage multiple, complex enquiries and work in a fast-paced entrepreneurial environment
- Requires good written and verbal communication skills to interact skillfully with Customers & Business Partners
- In depth knowledge of specific commercial banking products and the overall industry
- Superior analytical and creative thinking skills
- Ability to understand the e2e system flows and requirements to present ideas and information effectively to Customers
- Experience in handling activities that relate to H2H system/file integration/SCORE FIN/FILEACT, data mapping and various payments/collections data across Asia region
- Familiar with various ERP systems like JDE, SAP, etc.
- Demonstrate attention to details, team player, take e2e ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering client delight
- Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies
