The Role
Perform support duties to ensure the smooth operation of clinics and adherence to established procedures, such as:
- Maintaining clinic facilities and assets daily
- Handling incoming calls and correspondence, responding to inquiries as necessary
- Maintaining office filing systems and databases
- Ensuring data accuracy and integrity in all records
Establish and maintain effective communication and coordination with ship crew, agents, and transporters to ensure smooth medical operations, such as:
- Coordinating and facilitating movement of crew members and doctors between vessels, agents, and clinics
- Providing customer service to clients by addressing inquiries, resolving issues, and ensuring client satisfaction
Ensure proper account management, such as:
- Maintaining accurate records of client interactions, contracts, and service agreements
- Working with finance team to generate invoices and statements of account
The Person
- Minimum Nitec qualification
- Excellent communications skills with strong command of the English language
- Proficient in MS Office applications (Word, Excel, Outlook)
- Team player who is able to perform tasks independently
- Ability to perform ship boarding tasks
- Availability for standby duty after office hours to provide necessary support for maritime medical services
- Excellent time management skills and ability to multitask and prioritise work
