The ServiceNow lead focuses on short-term operational and/ or tactical responsibilities by providing management to a group of professionals. This person oversees the strategy implementation and operations for design, development, testing, debugging, and implementing of ServiceNow modules in support of end users' needs on platforms. This person mentors, coaches, coordinates as well as provides technical leadership to the junior staff also focuses on policy and strategy implementation and control.
Brief Profile
- The lead applies critical and analytical thinking toward developing optimal application solutions. The ideal candidate will possess a strong background in ServiceNow or related Service Management experience, architectural design and a deep understanding of modern technologies.
Key Responsibilities:
- Lead the design, development, and implementation of ServiceNow solutions to meet business requirements.
- Manage and oversee ServiceNow platform configuration, customization, and integration with other systems.
- Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
- Provide technical leadership and mentorship to the ServiceNow development team.
- Ensure the stability, performance, and security of the ServiceNow platform.
- Stay updated with ServiceNow releases and new functionalities, incorporating them into the existing environment where applicable.
- Develop and maintain technical documentation, including system architecture, design, and procedures.
Experience and Skill Sets:
- Must be a Singaporean citizen due to G50 security clearance requirements by the client.
- Degree in Computer Science, Computer Engineering, Software Engineering, or related discipline.
- At least 2 to 4 years of hands-on experience with ServiceNow platform implementation and administration.
- Strong programming skills, particularly in Java, JavaScript, or similar languages.
- Good knowledge of ITIL, Risk and Compliance, Project Management related processes.
- Extensive knowledge of ServiceNow modules such as IT Service Management (ITSM: Incident, Change, Problem, CMDB, etc.), ITOM (Service Mapping, Discovery, etc.), ITAM etc.
- Proficient in ServiceNow development, including UI Policies, Business Rules, and Client Scripts.
- Good communication skills with strong people skills with the ability to interact effectively with stakeholders at all levels. Comfortable working with geographically dispersed offshore and cross-functional teams.
- ServiceNow certifications (ServiceNow Certified System Administrator, Certified Implementation Specialist, etc.) are a plus.
- Demonstrated leadership and managerial experience in a supervisory capacity is a plus.
