Job Purpose
- To provide a central driving role within the People Solutions (PS) department.
- To lead renewal cycle, placement and yearly running of their portfolio of business.
- Ensure all aspects of their responsibility are conducted in a professional and compliant manner in line with Lockton’s code of conduct and terms of business agreement.
- Responsible for growing the book of business organically as well as participating in new business acquisition with the Business Development team.
- To hit targets/goals set out at beginning of each financial year.
- To conduct internal product/market training and provide mentoring and support to entire team
Job Description – Key Task and Responsibilities
- Provide coaching and guidance to peers
- Responsible on programme design, placement, marketing and consultancy services for Lockton’s clients in line with agreed account strategies and ensure it is in accordance with Lockton operating procedures and compliant with regulatory.
- Consistently improving relationship and service with clients and contribute towards revenue growth.
- Preparation and issuance of Quotation/Placement Slips, Insurance Summary based on agreed terms and conditions with Insurers.
- Checking of policy/endorsement/invoice to ensure that it is accurate prior to forwarding to clients.
- Ensure prompt and accurate invoicing and that clients understand the Lockton cash collection terms, monitor, follow-up and resolve debtor queries in a timely manner to ensure prompt payment of premiums and fees.
- Keep abreast of insurance market and products/coverage developments and communicate to appropriate Associates/clients.
- Ensure all activities that are undertaken are compliant with regulation and Lockton’s internal standards and procedures.
- Manage and maintain market relationships at both operational and strategic level.
- Identify opportunities for expanded or new business.
- To identify and cross-sell the inter-department services which Lockton is able to provide.
- Maintain renewal income to at least budgeted levels and in line with set and agreed personal objectives.
Qualification and Experience
- Relevant Insurance Diploma / CGI /HI /M5 /M9
- Insurance relevant specialty/technical diploma
- Degree-level educated
- 5+ years of insurance broking experience and 3+ years managerial role
- Demonstrating substantial annual growth in EB revenues.
Competencies
- Ability to manage the administration and implementation of clients' global risk management programme; placement and servicing of Local insurance programs;
- Self-starter, ability to work in complete autonomy.
- Good interpersonal, communication skills
- Ability to work under pressure and deliver results
- High level of Leadership and management qualities
- Possess skills to interact and to build relationship with team, internal and external clients/vendors
- Demonstrates regulatory awareness where appropriate.
- Able to practise\perform ethically
- Demonstrates and adopt Lockton’s core values:
- Client Centric
- Accountability
- Collaborative
- Integrity
- Can do Spirit
- Resilience
