- To assist the Administration Manager (AM) / School Leaders in the day-to-day operation of the school front counter, in general administration and in the school’s service excellence initiatives to achieve positive customer relations and satisfaction level.
- The Personnel’s duties and responsibilities include:
- Handle phone calls, walk-ins and general enquiries from parents, students, and members of the public
- Render first level assistance to walk-in students’ needs including sick and injured students. To escalate case to other colleagues in the office immediately if it is beyond superficial cases
- Communicate with teachers regarding parents’ messages from phone calls or walk-in parents
- Manage items on loan and/or for collection as assigned by the Admin Manager or VPA
- Manage stock of spare uniforms, office stationeries and pantry items
- Manage snail mails as instructed by Admin Manager or VPA
- Assist in the counting and sorting / distribution of brochures or leaflets / items to the teachers and students
- Maintain stock of first aid supplies
- Maintain the forms in General Office (ensure forms are current and replenished timely)
- Maintain tidiness of the reception area at all times
- Any ad-hoc admin duties assigned by the School Leaders / AM
- The Personnel is required to sign an undertaking to safeguard official information.
- Service no required on school holidays and other official holidays related to students
