Responsibilities:
- Handle customers’ queries (via telephone / email) escalated from Call Centre
- Reports to the team lead and Contact Centre Manager
- Assist in the documentation of operational procedures
- Respond promptly to and record details of customer enquiries
- Handle and resolve issues raised by customers and record details of actions taken
- Escalate requests and unresolved issues to management
Requirement:
- Min O level / ITE / Diploma in any discipline
- Prefer 1 year experience in Customer Service / Call Centre
- Possess excellent customer service, communication and interpersonal skills
Tempserv Pte Ltd
EA License No: 06C3745
Ivy Ng / EA Personnel No: R1102590
