Responsibilities
- Implement Component and/or Integrated Services Agreement: organise contract review meeting, define administrative process (contractual data, management of pool orders, logistics etc…), fill in this data in the ERP system, create and update Joint Procedure Manual.
- Coordinate the different business unit involved in the implementation of the Agreement.
- Coordinate the different operational step: phase in, phase out, scheduled maintenance,…)
- Supervise the invoicing for services under Agreement (FH, monthly fees,… ) as well as time and material services.
- Coordinate and develop out of scope services
- Prepare performance review (FH, pool performance, core unit return, NFF…)
- Make sure services performed are in line with the Agreement
- Manage dispute with all involved Business Unit, manage the issuance of credit note as per authorization given
- Preferred point of contact for the customer in the performance of the Agreement.
- Organise regular meeting (internal and external) to follow up contract performance
- Involve and facilitate in engineering/reliability review in conjunction to the performance of the Agreement
- Prepare financial performance of the Agreement for Cost controller, manage the provisions risk
- Work on budget elaboration
- Resolve any difficulties with Customer
- Responsible for financial health (SoA, payment, overdues recovery)
- Support company’s sales target
- Monitor accuracy in the QDS and Removal performance
- Assist on customers’ AOG request
- Participate to Agreement renewal in support of the sale team
- And any other duties as requested by immediate superior
Continuous improvement
- Propose and implement organisation improvement and evolutions, productivity, financial performance etc…
- Ensure regular reporting and monitor performance of its agreement(s)/ activities
- Optimize quote approval time, invoicing, return of core units, financial overdue recovery
- Organise agreement review on regular basis for each of her/his customers internally and at customers office
