This Global Key Account Manager position is based in Singapore and reports directly to the Chief Commercial Officer (CCO) in the Netherlands. This role involves non-hierarchical management of the global key account team, including Program Managers and Technology Angels, as well as collaboration with various NTS operational companies and their local account managers.
Job Description
Global Key Account Manager is responsible for customer satisfaction and account business growth. Key focuses include:
- Strategy: Define and execute key account strategies including commercial, technology, and operational roadmaps.
- Collaboration: Foster strong multi-functional and multi-geographical partnerships.
- Relationship Management: Further build the strategic partnership approach.
- Financials: Manage negotiations and support commercial proposals with the aim to achieve the financial account targets.
Objectives
- Customer Satisfaction: Continuously balance and improve customer satisfaction.
- Revenue Growth: Realize revenue and volume growth, optimize capacity, and manage project transfers.
- Cost Improvements: Drive cost and margin improvement activities.
Job Responsibilities
Business & General:
- Own the Key Account across all functions and departments.
- Create and execute Key Account Plans aligned with corporate strategy.
- Represent Key Account needs and align resources globally.
- Develop business cases with sound value propositions.
- Set and monitor targets for order intake, revenue, and contribution margin.
Building Strategic Partnerships:
- Build relationships towards mutually beneficial partnerships.
- Develop and deliver robust value propositions.
- Build contractual frameworks and manage customer satisfaction.
Financial:
- Define commercial strategies and manage financial models.
- Achieve sustainable profitable growth.
- Drive revenue and volume growth, and secure volume growth from development to high-volume manufacturing.
Customer Roadmaps:
- Commercial: Define and drive the aligned commercial roadmap including revenue and margin, new business outlook and organizational implications.
- Operations (with account Program Manager): Optimize portfolio & profitability and offer best value to the customer.
- Technology (with account Technology Angel): Gain insights into customer’s long-term needs for Technology and use this input in NTS's Technology development enabling future business
Team Leading:
- Lead and inspire a cross-functional, cross-country non-hierarchical account team.
- Manage Key Account Team meetings and ensure execution of KA plans.
- Influence stakeholders to ensure required support.
- Provide the highest point of escalation for the customer within the Key Account Team.
Job Requirements:
- MBA or a master’s degree in engineering or business management.
- You have extensive experience in working with larger customer and a strong affinity with high-tech.
- You have demonstrable a minimum of 5 years’ experience in key account management in a demanding high-tech environment.
- Naturally you have a sense of commerce and excellent communication skills.
- You are decisive, pragmatic, hands-on and decisive.
- In addition, you are analytically and organizationally strong, customer-oriented and very solution-oriented.
- You are willing to regularly travel to (inter)national customers.
- Excellent communication skills in English, verbal and written.
Your terms of employment
Working at NTS means working in a successful and dynamic high-tech company with a leading and respected position in the market. You can feel this immediately in the energetic atmosphere within our offices and production environments. We invest both in technology and in you as a future colleague! Your unique challenge at NTS includes at least the following conditions:
- Competitive salary
- Annual Wage Supplement
- Term Life & Medical Insurance Coverage
- Laptop and cell phone (provided this goes with the job);
- Personal growth and development opportunities through training and/or education.
- 18 days of Annual Leave.
