Job Summary
The role serves to ensure that priority markets have the required level of focus from People Capability and that the global agenda of People Capability is translated into the priority market with consistency and standards. The role will belong to the Creative & Delivery Discipline and be considered a L&D practitioner.
The role requires an individual who has a desire for collaboration and continuous improvement. The role holder should work through local networks to ensure that the priority market meets its regulative and audit needs, yet can create space to engage with practitioners of the Discipline to apply new ideas, emerging capabilities and tools to improve how they communicate the global agenda to local needs.
The role holder should additionally be able to:
• Manage ambiguity with competing local and global work priorities, focussing on how the global learning agenda can be maximised and leveraged for local requirements.
• Work as one greater team delivering a common goal, reconciling differences, and using continuous feedback from stakeholders to improve ways of working and realise their creative potential.
• Continuously build mastery of craftsmanship by understanding and exploring new contemporary, interesting stories, visual and graphical techniques to bring into creative learning design and delivery.
Key Responsibilities
Organisational context
Standard Chartered (SC) Bank has a bold ambition to be the number one Learning function in financial services: “having world-class Learning that unlocks the unique potential of our people and helps them contribute their best to Standard Chartered and our clients, both today and as we transform into the future”.
To achieve this ambition, the People Capability (PC) function has reinvented its organisation design to organise around tribes, disciplines and squads. In this model:
• Multi-disciplinary “Squads’’ deliver work to achieve the function’s priorities
• “Priorities” are the way in which work is organised and relate to unique areas of delivery. Squads delivering on different projects within the same strategic priority are grouped together and called “Hives’’.
• All squad members are “Discipline’’ practitioners and are dynamically allocated to squads through disciplines:
o Disciplines are the ‘homes’ for practitioners to develop their professional excellence and to maintain a common approach to similar activities and tasks
o They provide a stable community for practitioners to belong to (as people move across squads)
o They enable multi-skilling and development of depth and breadth or “T-shaped” capabilities.
Skills and Experience
Programme Management
• Manage and support learning projects by gathering stakeholder inputs, propose learning interventions by leveraging on Global PC offering and deliver as per project plan.
• Build marketing collaterals, learning programme assets, dashboards and drive global and local programme execution.
• Responsible for managing ongoing core Business/ HR / Regulatory programmes. Provide administrative support to ensure smooth delivery, including virtual /classroom management, managing attendance, and communications with learners, monitoring completion, annual reviews, process simplification, reporting and audits etc
• Responsible for learning data management such as reviewing, maintaining, updating learning reports, records, learning policies and procedures, compliance matrices.
• Manage in-house learning platform, leverage on data to provide insights and opportunities for driving improvements.
• Mange learning enquiries, follow-up on learner’s request relating to internal and external programmes, provide timely responses, coordinate and administer in-house programme certification process, government funding application, audit support, when required.
• Facilitate in-market global, regional, or local learning programmes.
• Perform other duties as needed to support successful programme implementation.
Processes
• Manages local regulatory learning requirements in country and ensures appropriate readiness for audit and compliance reviews.
• Ensure compliant and adherence of Group and Country processes, matrices, frameworks, policies and procedures. Including regulatory and / or statutory requirement as per local markets’ government agencies and authorities.
• Provide resolutions, guidance to country HR, PC team / colleagues relating to governance, risk and compliance matters
People Talent
• Proactive stake-holder management skills to support delivery of squad outcomes.
• Contributes to storyboarding sessions and design labs to prototype different creative learning design and delivery solutions required to deliver squad objectives.
• Uses subject matter expertise in the Discipline to come up with ideas for the most impactful and scalable learning experiences and helps the squad make the right choices about creative learning design and delivery approaches.
• Supports the development of engaging learning experiences using the most relevant creative learning design and delivery tools/ platforms /approaches and best practices in a high quality and cost-effective manner.
• Manages own work, self-organises, and collaborates with other squad members to design and develop a potentially shippable increment of the learning solution each sprint as per the agreed acceptance criteria.
• Embodies agile values and principles by participating in and contributing to all squad level ceremonies (e.g. sprint planning, daily stand-up, sprint demo, sprint retrospective, etc.)
• Continuously improves the developed learning solution by inspecting and adapting the work with Product Owner and other business stakeholders.
• Actively keeps up to date with the latest human centred, business relevant and commercially viable creative learning design and delivery solutions to influence decisions about their application in the learning solutions being delivered by the squad.
• Provides inputs on the best suited solutions and strategic vendors available in the market for various components of the Creative and Delivery Discipline.
• Provides support to solve problems of other squads that require specific expertise from the Creative and Delivery Discipline.
• Participates in the community for the Creative and Delivery Discipline practitioners, taking part in interaction and knowledge sharing processes across Tribes and squads.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Displays exemplary conduct and live by the Group’s Values and Code of Conduct.
• Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Leads the team to achieve the outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.
• Be the point of contact and main representative for engagements with government body/ agencies/ statutory boards, on issues relating to People Capability.
Key stakeholders
• Hub Leads
• Squad Leads
• Country Lead
• Product Owners
• Business / Function Leaders
• External vendors and strategic partners
• Industry bodies / Educational agencies
• Government and Regulatory agencies
• Country Head of HR
• HRBPs and COEs
• Industry bodies / Educational agencies
• Thought leaders and luminaries
Other Responsibilities
• Coordinates and delivers ‘satisfactory’ or above country audits/ regulatory reviews, when applicable.
• Contribution to squad’s velocity / productivity in terms of backlog items and deliverables.
• Improved learner experience for learning solutions delivered by squad (e.g. eNPS, Saba ratings, diSCover usage)
• Country diSCover user participation rates.
Our Ideal Candidate
· 5+ years in Learning and Development, Facilitation, Curriculum Design
· Professional Certificate relating to Learning & Design
· Strong graphic design and story-telling skills
· Strong proficiency in data management and analysis and creating dashboards.
Role Specific Technical Competencies
· Manage Conduct
· Manage Risk
· Manage People
· Agile project management
· Design prototyping and experimentation
· Data literacy
· Horizon scanning
· People Capability expertise, knowledge and experience in Creative and Delivery
· Knowledge and experience in emerging learning solutions incorporating including on-demand platform delivered learning, social, experiential and virtual / interactive learning
· HR / Talent Data analytics & measurement /business intelligence capability
· Learning design and development fundamentals
· Business acumen
· Collaboration
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
