Duties and Responsibilities.
- Responsible to Manage Symantec End Point
- Infrastructure (AV/USB/SEP agents) through SEPM
- Tool support- install, operate, manage, maintain, update, upgrade, patch and administer SEPM.
- Coordinate and follow-ups with SEP site Engineers, server and EUC team to ensure 100% systems are compliant.
- Generate daily SEP risk report and send to SEP site engineers and EUC team along with instructions and ensure daily SLA with customer.
- AV/SEP Agent deployment and Management
- Experience in Policy Configuration Management
- Generate health and operational reports
- Manage Incident/Request/Changes related to SEPM
- Experience in all performance troubleshooting and testing activities related to Malware protection
- Lead and participate in outage calls
- Understand SLA and ensure the SLAS are met as per the agreement with customer
- Keep the Inventory up to date for all cluster locations
- Able to create policy and procedure manual
- Manage small team of SEP site engineers
- To obey any lawful and reasonable orders of the employer.
- To perform other lawful and reasonable duties assigned by the manager or supervisor.
Requirements:
- Candidate must possess at least Nitec/Higher Nitec in any field
- IT Savy, good understanding of Windows, Email system, Network Connectivity and basic L1 troubleshooting.
- Infrastructure (AV/USB/SEP agents) through SEPM
