Our client is an established MNC company, looking for a dynamic and motivated senior executive/team leader who is inspired to step up as a full fledge manager in the next 2-3 years.
Operations:
•Create and maintain an effective department organization chart, which is designed for flexibility and growth.
•Prepare, execute, monitor, and update at regular intervals the business plan for the department. •Monitor and improve key departmental productivity indicators.
•Always instil and foster a climate of compliance to regulations. This includes internal policies and procedures and external government regulations or customer policies/requirements.
•Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
•Ensure all customers standard operating procedures are documented and kept up to date.
•Build and maintain strong relationships with vendors (airlines, trucking companies, and others) •Evaluate vendors at defined intervals focusing on areas of possible improvement with corrective action plans where needed.
Customer:
•Actively develop business for department through active involvement in sales and retention process and close coordination with sales department.
•Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
•Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer.
•Take an active role in the transition of new business/ updates to existing business.
Compliance:
•Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
•Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Systems:
•Be open to implementing new system changes and enhancements into your department.
•Be involved and suggest system/process improvements.
•Set the tone of this environment within your department.
Qualifications
•Minimum 3-5 years of experience in an airfreight supervisory or management position
•Strong knowledge of command of documentation, procedures, and rules for air cargo transportation.
•Experience with Cargowise (preferred)
•Proven leadership attitude and background
•Strong market and product knowledge
•Excellent customer service skills, including written and verbal communication in English.
•Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
•Proven negotiation skills
•Ability to define, develop and document business processes and procedures.
•Good computer skills (Excel, Word)
Susan Yang Lijie
EA License: 11C2878
EA Registration No: R1107152
