ob Description & Requirements
Responsibilities
- Responsible for providing timely and professional services to customers through hotline, email, online chat, WeChat/ WhatsApp and other channels
- Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
- Responsible for all customer operations problems and follow up on solutions
- Manage the customer service support center to ensure the accuracy and relevance of customer service information
Requirements
- Minimum 5 years of experience
