The Role
This position will be part of the Infrastructure team supporting network security and firewall across Mapletree Group.
Job Responsibilities
- Provide first, second level Network support.
- Experience in configuring, troubleshooting routing and switching protocol - BGP, OSPF, HSRP, layer 2 switch eg VLAN, STP
- Experience in designing, implementing, and maintaining a firewall solution.
- Working knowledge of OSI layer 7 protocols including TCP/UDP, DNS, DHCP, http/https
- Experience in network segmentation through routing, VPN, SD-WAN, Firewall.
- Experience in Solarwinds, familiar with SIEM, syslog.
- Experience with security products, Fortinet, Palo Alto, url filtering, IPS, IDS.
- Primary responsibility for firewall management.
- Responsible for support of projects, change requests where needed and accommodate project/change timelines and work schedules.
- Able to manage, plan and resource projects effectively in a complex organisation
- Understanding of incident, problem, change management processes
- Ensuring network systems are compliance to security policies, follow the standard operating process (SOP)
- Remediate security vulnerabilities highlighted by Vulnerability Management Process.
- Working with vendors that provide managed services to the company, on incidents, troubleshooting, provide remediation to resolution.
- Good team player and able to work at all levels, confident, self-driven.
- Manage Operational admin activities like: Supervising vendors and ensuring works are carried out appropriately, ensuring SLA are met, monthly reporting.
- Procuring equipment and services
- Maintaining billing records, contract expiry and coordinating payments
- Manage Operational admin activities like:Supervising vendors and ensuring works are carried out appropriately, ensuring SLA are met, monthly reporting.
- Preparing status reports for management
- Provide incident management, troubleshooting, resolution and ensure internal SLA is fulfil.
Job Requirements
- Bachelor of Science in Information Technology/Computer Science or other relevant studies.
- Must have 4 years of Network and Cybersecurity experience, or relevant.
- Knowledge/experiences in Palo Alto, Fortigate, and Meraki MX.
- Have network support experiences in an international setup.
- Experienced in managing vendors and procuring of services.
- Familiarity with Vulnerability Management Process is beneficial.
