Job Scope:
Sales Management
· Align brand direction, analyse market trend and industry dynamics to formulate retail direction and strategy.
· Formulate business plan & KPI focus, analyse business trend, and initiate action plans. Lead store team to exceed sales and P&L targets.
Client Experience & CRM
· Ensure store team well present brand guidelines and deliver exceptional client experiences.
· Align with CRM strategies and priorities, closely review execution and efficiency of client communication to build up long term business. Work with Marketing and store team to launch in-store activation or corporate events.
· Partner with SEA Customer Service Manager to properly handle after-sales services and customer feedback.
Staff Management
· Actively participate in team management including acquisition, talent development, motivation programs, coaching, performance review and succession plan.
· Partner with Regional Training Manager to customize staff development programs including CXE survey, service & selling skills, clienteling, product knowledge, industrial knowledge, language and management trainings to uplift team efficiency.
· Conduct regular field visit to keep track staff progress with KPIs measurement and evaluate training effectiveness.
Retail Operations
· Standardize, implement and optimize retail operation efficiency. Oversee day-to-day execution and ensure adherence to brand policies, compliance, and control guidelines.
· Well maintain cross functional communication to offer efficient operation and administration supports including marketing & promotion, product launch, assortment, allocation, logistic, IT & systems and finance control.
· Assist ad hoc tasks if need.
Requirements:
· Minimum 5 years solid experience of retail management in FMCG and Retail industry, luxury brands preferred.
· Solid experience of client experiences and CRM management.
· Proactive, self-driven and result oriented.
· Proven leadership and interpersonal skills, work well with all levels.
· Mutli-tasking, able to work under fast-paced working environment.
· Good Microsoft Office skills especially Excel and Power Point. BI reporting is a plus.
Angela Teh Ling Wei (CEI No.R1104464)
Contact Number:67860100
Email Address:[email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
