BYD By 1826
Role: Customer Service Agent X 4
Date: 14 August 2024, Wednesday
Time: 10am - 7pm
Commitment: 3 Month (Monday to Friday)
Job Description:
1. Engaging existing and new customers
Attend to enquiries and requests from emails or chatgroup in a professional and prompt manner.
Update complete and accurate information on customer interaction.
Ensure effective and timely follow-up as promised to customers.
Alert management of issues and concerns that require escalation for complete resolution.
Prepare effectively and accurately requests based on FAQ.
Work closely with stakeholders on the service request requirements.
Deliver service requests within stipulated service standards.