Primary Purpose
- Design, implement, and maintain robust IT systems SSOE, ensuring reliability, scalability, and security. Oversee infrastructure projects, optimize performance, and provide technical leadership and guidance.
Responsibilities
- Design and implement scalable IT infrastructure for SSOE.
- Ensure system reliability and optimize performance.
- Lead infrastructure projects and initiatives within SSOE.
- Provide technical guidance and mentorship to team members.
- Implement security measures and ensure compliance with relevant regulations.
- Conduct system upgrades and enhancements.
- Resolve complex technical issues efficiently.
- Perform monthly and ad-hoc patching for various servers as required by SSOE contracts.
- Conduct ongoing performance tuning, hardware upgrades, and resource optimization, including configuring CPU, memory, and disk partitions.
- Generate monthly performance reports and capture server health statistics for capacity planning.
- Perform level 1 troubleshooting and maintenance for storage and collaborate with level 2 storage teams for advanced troubleshooting and deployment of new storage solutions.
- Address other server-related requests as necessary.
- Escort vendors within customer premises as required.
- Participate in rotating standby shifts for night or weekend tasks when needed.
Requirements
- Typically 10 years of experience with substantial project work in IT Infrastructure.
- Proficiency in Cloud Computing, Windows Administration and Active Directory support.
- Diploma or Degree in Computer Science, Information Technology, Management of Information Systems, or equivalent.
- Strong problem-solving skills and innovative thinking.
- Team player with excellent communication and interpersonal skills.
- Self-motivated with a positive attitude and high energy.
- Customer-focused mindset.
- Proficient in written and spoken English.
- Willingness to travel as required.
