As a Business Delivery Analyst, you will play a critical role in ensuring the successful delivery of business initiatives and projects. You will work closely with cross-functional teams, including business stakeholders, project managers, and technical teams, to analyse business requirements, develop implementation plans, and monitor project progress. Your primary responsibility will be to ensure that projects are delivered on time and meet the desired business objectives.
Main Responsibilities
- Manage the entire delivery process of customer engagement, onboarding and operations using our systems
- Work with customers to understand their needs and provide solutions
- Collaborate with internal teams to develop product offerings and seamless solutions to our customers
- Review and analyses new products/service in the industry and determine new business opportunities
- Handle different stakeholder with different needs in delivering our services
- Collaborate with testing team to define test scenarios, validate deliverables, and ensure adherence to quality standards
- Coordinate with project manager to monitor progress, identify bottlenecks, and take necessary actions to keep projects on track
Requirement
- At least 2 years of working experience in the related field. Entry level candidates with relevant internship may be considered. Those with more years of working experience would be considered for more senior role.
- Academic qualifications will be taken into accounts; strong work ethics, grit and talent matters too.
- Passionate about Hospitality, Tourism and Technology
- Excellent people and communication skills
- Service oriented with a desire to help customer achieve their objectives.
- Work under pressure, comfortable with the “Hurry up and Wait” nature of Tourism.
- Organized and able to handle multiple assignments
- Be commercially focused
- Prepared to get your hand dirty to deliver the solutions
- Regional travel may be required
