Main Responsibilities
Retail Performance
· Fully responsible on Retail network P&L.
· Ensure budget and targets achievement for sales and profitability. Drive strategic performance KPIs.
· Identify priority actions to achieve targets and business growth.
· Strict cooperation with Merchandising and Visual Merchandising to ensure business increment, brand image and market competence.
Talent Management & Development
· Ensure the set-up of the correct organization in all boutiques: right talents in the right role, correct hiring, career, retention and succession plans.
· Support on identifing talent development needs and provide trainings in collaboration with HR, Area retail directors and Training teams
· Lead and develop team members, providing daily coaching with close follow-up on projects & objectives
· Enforce digital transformation to optimize overall operations
· Constantly share the vision, strategy and values and engage the teams
Client Development
· Ensure the implementation of a clienteling couture mindset and service: consolidated clienteling routine to reach CRM KPIs (recruitment, retention, upgrading); develop partnership opportunities in the market for VIC recruitment.
· Contribute to the overall Client strategy by providing commercial performance insights and identifying the relevant client communities.
· Represent and act as an Ambassador of the Maison and the Regions during international and local events and with VIP client.
· Align retail directors and store managers on company strategy and support the definition of SMART action plans to execute it.
Others
· Co-working with Marketing & Communication teams for Client Development and Branding initiatives
· Work closely with legal support to ensure compliance and business integrity in administrative and operational procedures.
· Work closely with logistic
Desired Skills and Experience
· Strategic thinking and Performance oriented
· Understand clienteling evolution, client experience/service, talent development, and differentiated store experience
· Track record of delivering results in a Retail environment cross regions
· Experience working in international and global environments
· Able to represent the values of the brand
· Impactful communication style to cascade brand strategy
· Clear vision on people management strategy
· Great communicator at all levels; creates transparency across the regionals organization
