Roles & Responsibilities
- Lead the overall day-to-day work of the infrastructure operations ensuring events and/or incidents are responded to in adherence to established processes.
- Institute strong governance to lead and direct infrastructure operational team with standard operating procedures (SOPs) and workflows.
- Ensure that existing procedures are followed and that all procedures are documented in accordance with guidelines.
- Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continual improve of the infrastructure for better user experience.
- Identify and define service delivery risks and offer, own, and manage risk mitigation strategies.
- Identify chronic operational and security issues, and ensure they are managed appropriately.
- Provide overview of operational challenges, risks and opportunities to leadership team.
- Manage and escalate roadblocks that may jeopardize operations, infrastructure, and SLAs.
- Oversee the operational personnel’ daily tasking and serve as a mentor to provide leadership to operational personnel.
- Escalate issues to leadership in a timely manner with appropriate information regarding risk, action times and root cause analysis.
- Recruitment, hiring, managing, supporting and career development to infrastructure operation personnel.
Requirements
- Degree in Computer Science, Information Systems, or related discipline or equivalent experience.
- Minimum 5 years of relevant work experience in the similar role, having Patching/Vulnerability management lead experience is mandatory.
- Demonstrates broad knowledge of infrastructure technologies, trends and strategy.
- Provide in depth technical expertise for both tactical and operational initiatives.
- Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plan.
- Strong knowledge of Information Systems Security.
- Working Experience in few of Windows/LINUX Operating System, Storage, Networking and Backup solutions.
