- Position : Assistant Customer Operation Manager (Sea Freight Operation/Customer Service)
- Location : Bukit Merah (Few bus stops from Tiong Bahru MRT)
- Working hours : 5 days (Monday-Friday office hours)
- Salary (commensurate with experience): Up to $7500 + AWS +Bonus + Mobile + 14 days Annual leave
- Duration :Permanent
- Industry : Logistics/Freight - MNC
Responsibilities
- Manage and facilitate sea export, sea import, warehousing, trucking activities, and resolve operational issues.
- Lead and supervise the Ocean operation team to ensure high levels of customer satisfaction.
- Implement process improvements to enhance operational efficiency and service quality.
- Develop and maintain relationships with shipping lines, port operators, and other key stakeholders.
- Negotiate pricing, services, and terms with approved vendors and co-loaders to maximize monthly Ocean GP.
- Monitor pre-alert documents from origin offices or sales support (sea import only).
- Ensure compliance with customs requirements, import and export procedures, and all international trade and shipping regulations.
- Track and monitor vessel arrivals/departures and update customers about any deviations.
- Participate in existing and new RFQ or any bidding projects as needed.
- Source rates from service providers as per sales/customer inquiries.
- Coordinate with business partners on sales leads from origin or destination.
- Handle customer inquiries timely and effectively, providing comprehensive solutions for their shipment needs.
- Interface with multiple parties, including customers, warehouses, carriers, and customs, regarding shipment requirements.
- Support Ocean Business Development and Trade Lane Management.
- Prepare invoices for customers and verify subcontractor invoices.
- Ensure compliance with customer Standard Operating Procedures (SOP).
- Prepare and update SOPs for internal use.
- Prepare reports for customers and analyses on department performance for upper management.
- Execute all other ad-hoc instructions from the Managing Director.
Requirements:
- Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 8 years experience in sea operations within the freight forwarding industry.
- Strong understanding of sea export, sea import, warehousing, and trucking operations.
- In-depth knowledge of customs requirements, import and export procedures, and international trade regulations.
- Proficiency in tracking and monitoring vessel movements.
- Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
Email to [email protected]
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***We DO NOT charge our candidates any referral fee nor bind them with any contract.***
Joie Chang
Deputy Consulting Director (APAC)
Reg no.: R2090601 | EA No: 13C6684
