We are looking for Payment Operations Senior Specialists to join our APAC Payment Operations Regional team in Singapore.
Here’s how you’ll be contributing to the APAC Payment Operations Team
Maintaining consistent and high level execution of recurring tasks & responsibilities within the designated domain;
Investigating, solving and escalating any issues connected to respective domain in a timely manner;
Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise;
Supporting stakeholders in solving complex problems related to their area of ownership and ensuring timely and relevant communication;
Driving product and process improvement in their domain in collaboration with stakeholders;
Coordinating product and processes related risk assessment and mitigation initiatives;
Supporting or owning training and mentoring responsibilities of new and existing specialists.
This role will give you the opportunity to:
Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!
Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.
Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!
Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 5500+ Wisers with 125 nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!
