Responsibilities
· Work closely on assigned key customer RFQ, business/system requirements, processes and KPI review.
· Provide support and assistance to country operations for key account implementation including:
o Initial operational system selection/setup
o Development and mapping of process flows and documentation
o Data entry requirements communications and training for internal users
o Training of BDP Technology products for client
· Explore and develop new business opportunities of existing key accounts
· Organize and support product training
· Manage cross-functional interfaces (Operations, Air and Ocean Freight Products, warehousing, etc)
· Regularly monitor business performance and service activities to ensure compliance to KPI
· Handle customer escalations
· Reviews monthly operational performance with customers and provide solutions to drive operational excellence
· Continually review and improve business processes for productivity and efficiency gains
· Regional contract management
· Communicate regional business and operational requirements for system integration projects with IT process business team
Desired Skills and Experience
- Sound knowledge in the different sectors of the global forwarding industry (airfreight/ocean freight/warehouse) and business models
- Minimum 3 years customer management experience / operations experience.
- Ability to identify customer needs through business requirement gathering
- Competent in data analysis
- Strong communications and presentation skills
Qualifications
- Degree/ Diploma in Business, Supply Chain or Logistics
- Competent in Microsoft Office
