Job Responsibilities
- Attend to customer queries and/or requests and assist to resolve service issues to escalate unresolved concerns to Deputy Branch Manager (DBM)
- Assist to maintain a high standard of housekeeping at the branch and ensure all product materials are up to date
- Assist with educating customers at branch auto-lobbies and personal internet banking internet kiosks
- Exercise vigilance when performing duties and highlight unusual and suspicious transactions
- Follow up on customers’ requests that are processed by the backroom fulfillment unit
- Perform account opening, account maintenance, and fixed deposit transactions
- Comply with established operational control and audit procedures
- Drive business through an advisory on bank's products and services e.g Deposit Acquisition and New to Bank (NTB), New to Product (NTP) customers for all Segments.
- Collaborate with Business Units to achieve targets
- Identify opportunities for sales leads and referrals.
Job Requirements:
Skills and Experience
- Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations
- Team player, with good communication and problem-solving skills
- Able to multitask and possess leadership traits
- Effectively bilingual (written and spoken)
Education
- Minimum a recognised diploma/ degree in any field
