JOB DESCRIPTION
- Location: West
- Work Type: Permanent
- Salary: Up to $6.K Basic + Bonuses
JOB SCOPES:
- Plan, manage, and oversee the hostel application processing and the assignment of rooms, including the management of waitlist and students’ appeal for on-campus accommodation.
- Ensure the high quality of rooms for students’ check-in through comprehensive inspections.
- Ensure accurate billing of hall fees and other payable items as well as timely collection and follow-up where necessary. This includes accurate and timely refunds to students where applicable.
- Collaborate with other departments and external vendors / contractors to get update on the status of maintenance / repairs to student hostels.
- Proactively engage student residents in understanding and addressing residents’ needs, and contributing to problem-solving and resolution of concerns. This includes addressing and resolving student residents’ requests, feedback, and complaints promptly to meet SLA requirements.
- Lead and take charge of investigations and compile supporting documentation for incident reports. This includes proposal of suitable sanctions for rule violations based on the severity and frequency of infractions, and prompt escalation of persistent and / or severe breaches for further enforcement measures, as well as implementation of approved sanctions.
- Ensure that facilities reservations are made through established booking channels, and all pre-event and post-event arrangements are properly managed.
- Define requirements for procuring necessary goods and services, including prepartion of quotations and tenders, their evaluation, and making recommendations for award of business.
JOB REQUIREMENTS:
- Singaporean (s) only.
- Must possess at least Degree with more than 5 years of managerial working experience in residential management/services, customer service/relationship management, hospitality management, central administration function.
Interested candidate may apply via email to spjlua(at)scientecpersonnel.com (indicating Job ID J47084for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.
Lua Zhi Chin (Jeanette) - R1873831
ScienTec Consulting Pte Ltd – 11C5781We are looking for an Order Processing Associate to work closely with all Account Managers, Inside Sales Reps, International Dealers, Subscription agents, and end-user customers on a daily basis, in both domestic and international markets.
JOB DESCRIPTION
- Location: One-North
- Working Hours: Monday to Friday
- Work Type: Full Time
JOB SCOPES:
- Processes new / renewal online orders. This includes invoicing, granting access and sending confirmation to the customer.
- Processes new / renewal print subscription orders.
- Processes IP Amendments
- Processes Trial Requests
- Maintains certain department procedures that are posted on our Oracle Service Cloud knowledge base
- Fulfills monthly / yearly individual metric that has been set by the manager
- Work on projects and other duties as assigned
- Conducts monthly Quality Assurance audits for team members
- Meet or exceed monthly / yearly individual metrics as well as meet or exceed department metrics that have been set by the manager
- Ensures in house department procedures are up to standards
- Serves as primary tester for new integrations and/or software
JOB REQUIREMENTS:
- Singaporean (s) only.
- Must possess at least Degree in any related discipline.
- Minimum 2 years of order processing experience in publishing or a technology-based field.
Interested candidate may apply via email to spjlua(at)scientecpersonnel.com (indicating Job ID J46670 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.
Lua Zhi Chin (Jeanette) - R1873831
ScienTec Consulting Pte Ltd – 11C5781
