Accounts Executive (AR_Credit)

1. Manage Accounts Receivable, Credit & Collection functions for the hotel.
2. Responsible for daily collection of folios & F&B check, including all other cashiering documents submitted by Front Office and F&B, distribute to respective Finance associates in charge.
3. Daily reconciliation of all room and F&B credit card sale, city ledger bills, officer's check and entertainment bills to control figures. Ensure each type of credit card charges are posted correctly to various AR accounts and daily City Ledger billings are accurately transferred to Accounts Receivable. Process and post all charges and payments to the City Ledger Accounts daily.
4. Raise & post Debit & Credit Notes / Adjustment Journals when required. All must be approved by Credit Manager / Asst. Financial Controller and Financial Controller.
5. Ensure all invoices are prepared and sent on a timely basis, including billing statement required by respective entities (e.g. delayed flight, Fliggy PPP, etc.) and e-invoicing.
6. Reconcile and balance all payments recorded in collection book, include timely reconciliation of credit card payment.
7. Responsible in handling guest queries and account disputes, ensure that all inquiries from guests, companies, travel agencies or credit card companies are handled promptly and professionally.
8. Liaise and follow up with respective entities on collection of accounts receivable regularly and ensure reminder letters are sent promptly for collections. Communicate promptly with the Credit Manager / Asst. Financial Controller and Financial Controller on any discrepancies in billing payments and other potential problems.
9. Perform daily reconciliation and balancing to control figures at the end of each day, ensure Aging Summary daily opening and closing report on the balances tally with the Opera system.
10. Handle credit card inquiries and chargebacks. Ensure all credit card charge-backs from credit card centre are being followed up and reviewed to resolve on timely basis.
11. Review all PM Folios (e.g. Hotel a/cs) & AR Aging before month-end closing for any further actions required, ensure all payment posted are knock-off against the correct charges.
12. Compute monthly commissions for credit cards and all other AR-related commission.
13. Responsible for analysing of Duty Meal and Entertainment Schedule.
14. Review daily Credit Check Report, report to Financial Controller of any high balance.
15. Review all credit balance in AR accounts before June & December closing (include Banquet Function Deposit & House Credit), submit supporting documents to Financial Controller for transferring or written off.
16. Responsible for the hotel’s Loyalty Program Reimbursement Reconciliation; Reconcile the hotel’s daily rates, occupancy and Marriott Bonvoy reimbursements to ensure accurate hotel reimbursements through the PMS, Automated Reimbursement System (ARS) and the Marriott Reservation Data Warehouse (MRDW).
17. Ensure that all reports are duly printed at the end of the month after all postings are done (on the 1st day of each month), including AR Statement of Accounts & prepare AR Aging Statement (with credit balance adjustment) during month-end. Submit a set of Aging Summary generated from OPERA & AR Aging Statement to GL section for month end closing.
18. Maintains proper filing system for all Accounts Receivables records. A separate recording file is required to maintain for all the deposit (floating deposit, banquet function deposit) and credit balance.
19. Co-ordinate with sales teams on raising Pro-Forma Invoice for prepayment group / events.
20. Ensure process of refund when prepayment is not fully utilized after the event are with the complete documents authorized by Department Head and approved by Financial Controller.
21. Assist the Credit Manager / Asst. Financial Controller in the performance of his / her other duties as requested including the following: Obtaining credit references; Attending pre / post – Event / Group Operation Meetings with Sales & Operation teams.
22. Assist the Income Auditor, if necessary, in recording the City Ledger & Guest Ledger totals, and prepare the Daily Revenue Report.
23. Ensure compliance with all the hotel's Policy & Procedures and Accounting Standards.
24. Perform any other duties as assigned by the Supervisor or the hotel's management.

Requirements:

-Diploma or equivalent education is required.

-2 to 3 years of relevant work experience or experience in Hotel Front Office Cashiering or Hotel Accounts Receivables.

-Ability to work independently with a high degree of accuracy, efficiency; and attention to details.

-Ability to compile facts and figures. Well-organized, ability to multi-task in a fast-paced environment.

-Excellent interpersonal, written and oral communication skills with an ability to build relationships with all levels of management and field operations.