Operations Manager - with experience in the clinical setting
Managing the day-to-day operations of a few maging centres and overseeing the frontline operations:
- All phone call/enquiries are answered in a timely and professional manner
- Patient Appointment and scheduling
- Welcome and greet patients
- Patient Registration
- Billings & collections are done properly and accurately
Ensure the patient reports are complete and delivered on time to the correct clinics.
Provide financial counselling for patients including Medisave and insurance coverage.
Manage patients’ complains and service recovery.
Work with sales and radiography team including radiologists to ensure customers’ needs are met.
Coordinate with health screening centre to ensure all the tests are planned and scheduled in the most efficient manner.
Perform administrative duties that are pertinent to Imaging Centre operations and service standards, such as managing insurance claims, Medisave claims, procurement and maintenance functions as well as licensing documentation.
Monitor, improve and document systems and processes to improve organizational effectiveness and to enhance the quality of patient care continuously.
Ensure records are kept consistently according to centre’s Standard Operating Procedures.
Tracking and reporting of the key indicators of the imaging centre operations.
Any other duties and/or projects as assigned by the Reporting Manager
Requirements:
- Experience in healthcare industry is an advantage
- Diploma/Degree with minimally 7-10 years of relevant working experience in similar capacity.
- Excellent interpersonal and communication skills.
- Excellent customer-service mindset.
- Excellent leadership and organizational skills.
- Able to multi-task and strive in a fast-paced and matrix organizational structure.
- Proficient with MS Office – Word, Excel, PowerPoint
Only shortlisted candidates will be notified
EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285
Anna Toh I Reg. No: R23118739
Email CV to : [email protected]
