Administrative Assistant Job

Overview

.Salary

$1,800 - $2,300

Industry:

Engineering Consultancy

At BTE Consultants, we pride ourselves on our relentless pursuit of excellence and our unwavering commitment to our clients. As a Administrative Assistant, you will be at the forefront of this mission, ensuring that our clients' needs are met with unparalleled dedication. We're looking for someone who thrives under pressure, is comfortable with a dynamic work environment, and is willing to go the extra mile, no matter the hour.

Responsibilities:

1. Act as the primary point of contact for all client inquiries, concerns, and feedback.
2. Address and resolve client issues in a timely and efficient manner, liaising with relevant departments when necessary.
3. Coordinate and schedule meetings, consultations, and site visits between clients and our engineering teams.
4. Gather client feedback and relay it to the relevant departments to improve our services and offerings.
5. Maintain accurate and up-to-date records of all client interactions, ensuring all communication is logged and tracked.
6. Work closely with the sales, engineering, and project management teams to ensure seamless service delivery.
7. Stay updated with the latest in engineering consultancy practices to provide accurate information to clients.
8. Dedicate yourself to continuous learning, even if it means personal time investment.

Qualifications:

1. Bachelor's degree/Diploma in Business Administration, Communications, or a related field.
2. Previous experience in a customer service or client-facing role sector.
3. Communication and interpersonal skills.
4. Proficiency in using CRM software and other relevant tools.
5. Ability to multitask and handle multiple client accounts simultaneously..\
6. Problem-solving skills and a proactive approach to issue resolution.
7. Someone who thrives under pressure, is comfortable with a dynamic work environment, and is willing to go the extra mile, no matter the hour.