Responsibilities:
Internal Technical Response
- Provide the first technical response and feedback to the local team for system connectivity related concerns
- Identify possible causes and take care of individual and/or basic issues
- Forward any universal issues to regional or global headquarters with accurate and complete description of the cases for long term solution if needed
Partner Integrations / Technical Engagement Management
- Perform end to end testing with partner system connectivity.
- Provide API integration and testing support, both internally and externally
- Create and maintain accurate integration documentation for new integration, enhancement and migration
- Work with internal teams and partners to analyze/troubleshoot integration and operation issues
- Assist with Pilot/Beta process, acting as the liaison between Client/Support and Partner
Requirements:
- Excellent communication skills in English and Chinese is a MUST, both written and oral
- Great communicator with strong learning ability and desire to take ownership of the system
- Strong stakeholder management across both technical and commercial teams
- Be able to multitask, prioritize and escalate when needed.
- Experience in the reservation systems is a PLUS. Especially appreciated some previous knowledge of CRS, PMS, and any other ticket distribution systems and API Languages (JSON, XML).
- Internet Savvy
Key points:
· Entry level, we will train a candidate with great potential.
· Compensation will be commensurate with experience
· Hybrid working model based on local office policy
