We are looking for a Business Applications IT Executive to provide technical assistance to our employees. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades and handle IT related projects.
Major Responsibilities
IT Support
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Troubleshoot hardware and software issues
- Testing new technology
- Training end-users on hardware functionality and software programs.
Project Management
- Coordinate with stakeholders and external vendors engaged in the project
- Develop and maintain detailed project plans
- Manage project deliverables in line with the project plan
- Record and manage project issues and escalate where necessary
- Resolve cross-functional issues at project level
- Manage project scope and change control and escalate issues where necessary
- Monitor project progress and performance and provide progress updates to all stake holders
- Manage project evaluation and dissemination activities
- Work closely with users to ensure project meets business needs
- Definition and management of the User Acceptance Testing program
- Identify user training needs, devise, and manage user training programs
Business Applications & Software
- Assist and support in the maintenance of business applications and software
- Manage in the implementation and roll out process for both internal (regional and local team) and external (customers) parties
- Develop materials and training programs requirements for the applications and software
- Support both internal and external parties for solving trouble-related issues
- Conduct internal and external working and training as and when required
- Travel to external parties’ sites to provide training and application support
Qualifications
- Education: Diploma in Information Technology
- Experience: 1-2 years of experience in similar role
- A technical, logical thought process
- Problem-solving skills
- Communication skills
- Establish good working relationship with stakeholders
- Excellent organizational skill
