Description:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Handling complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Coordination between clients and MA and staff for appointments
- Routine document filing.
Requirement:
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- 2 years experience
