CUSTOMER SERVICE MANAGER (SEA OPERATIONS)
Summary: One of local's largest logistics company providing global strategic logistics solutions
Location: Central (Bukit Merah)
Working Hours: 5 Days Work Week (Mon-Fri), Office Hours (9am to 5.30pm)
Remuneration Package:
- Basic up to S$ 7000 MAX
- AWS
- Performance Bonus
Job Responsibilities:
- Manage and facilitating activities involving NVOCC, sea export, sea import, triangle shipment, warehousing, trucking and resolve any operational-related problem.
- Lead and supervise the Ocean operation team to ensure high levels of customer satisfaction.
- Implement process improvements to enhance operational efficiency and service quality.
- Develop and maintain relationships with shipping lines, port operators, and other key stakeholders.
- Negotiate pricing, services, and terms with approved vendors and co-loaders to maximize monthly Ocean GP.
- Monitor pre-alert documents from origin offices or sales support (sea import only).
- Ensure compliance with customs requirements, import and export procedures, and all international trade and shipping regulations.
- Track and monitor vessel arrivals/ departures and update customers about any deviations.
- Participate in existing and new RFQ or any bidding projects as needed.
- Source rates from service providers as per sales/ customer inquiries.
- Coordinate with business partners on sales leads from origin or destination.
- Handle customer inquiries timely and effectively, providing comprehensive solutions for their shipment needs.
- Interface with multiple parties, including customers, warehouses, carriers, and customs, regarding shipment requirements.
- Support Ocean Business Development and Trade Lane Management.
- Prepare invoices for customers and verify subcontractor invoices.
- Ensure compliance with customer Standard Operating Procedures (SOP).
- Prepare and update SOPs for internal use.
- Prepare reports for customers and analyses on department performance for upper management.
- Execute all other ad-hoc instructions from the Managing Director.
Requirements:
- At least a Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
- At least 5 years experience in sea operations within the freight forwarding industry.
- Proven leadership and team management skills.
- Strong understanding of sea export, sea import, warehousing, and trucking operations.
- Excellent negotiation skills and experience with vendor management.
- In-depth knowledge of customs requirements, import and export procedures, and international trade regulations.
- Proficiency in tracking and monitoring vessel movements.
- Strong problem-solving abilities and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and industry-specific software.
Please be notified that only shortlisted candidates will be notified.
Ian Fong | R22106545
Recruit Now Singapore Pte Ltd | EA No: 21C0845
