Responsibilities:
- Oversee the day-to-day leadership and management of an outlet on all aspects of operations.
- Provide a high quality of service and deliver excellent dining experience to all customers.
- Familiar with whole floor operation and able to carry out the multiple roles of every floor position (Example: host, server, cashier and others).
- Responsible for outlet sales target and KPIs include overall cost (Example: food cost and labour cost).
- Enhance leadership and performance excellence of the team members by training, motivating, assessing; and being a role model for all team members to provide customers with high quality of service.
- Respond to customers or team members' comments and feedback professionally
- Responsible and ensure outlet safety, cleanliness, hygiene are kept in high standards.
- Responsible for outlet workforce arrangement, manage outlet recruitment and training; scheduling and reporting shortage or excess of workforce to HR Manager regularly.
- Good knowledge about all menu, and the ability to explain clearly to team members during training.
- Proactively taking on additional responsibilities where required.
- Other duties as assigned.
MUST BE ABLE TO WORK ON WEEKENDS & PUBLIC HOLIDAYS
6 DAYS WORK WEEK, 60HOURS PER WEEK
