Location: Henderson Road
Working Hour: Mon to Fri 9AM – 6PM (Flexible)
Salary: $4000 to $5000
Main responsibilities:
- Be the technical and commercial interface between company and customers
- Perform in house repair and manage all workshop activities
- Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services
- Identify and translate customers’ requests ;
- Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
- Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
- Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
- Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
- Occasionally promote to customers company's technical training sessions and sales of spare parts and repairs ;
- Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
- Be the technical interface within company’s departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
- Identify potential sales opportunities and forward the information to the sales teams.
- Identify the spare parts needed for Sales team to quote to customer
- Recommend spare parts needed for regular maintenance/during troubleshooting
- Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
- Curb warranty costs.
- Maintain proper records of interaction with customers within the CRM tool
Job Requirement:
- Have at least 3 to 5 years of experience in Mechanical Engineering.
- Marine engineering with mechanical knowledge will also be considered.
- With mechanical hands on experience is a must
- Be willing to travel if needed.
Low Jia Yi R22104302
The Supreme HR Advisory Pte Ltd 14C7279
