The major job responsibility of a Technical Support Engineer is to provide necessary support in the current working applications or other system errors.
Roles and Responsibilities:
- Correcting errorsif any and modifying the existing software.
- Upgrade interfaces by updating the hardware for better performance of the system.
- Undergo a detailed studyof the existing system to install or upgrade to a new system.
- Interact with customers or clients about the project status and solve the technical issues if any.
- Prepare and maintain status reports on the project.
- Provide training to the users regarding any upgraded systems.
- Provide direction during software programming and development of documentation
- Confer with the project managers regarding any issues in data processing
- Setup, configure and troubleshoot server systems in Windows platform
- Design, setup, configure and troubleshoot network systems
- Maintain adequate IT documentations, covering infrastructure and inventory.
- Monitoring equipment functioning to ensure system operation according to the specifications.
- To provide technical services and support for hardware and software issues on desktop, servers involving application installation, setup and maintenance of clinical devices.
- Attend to service tickets in Helpdesk System.
- Shift Work rotation
Requirements:
- Possess Diploma in any relevant Information Technology/ Computer Science field.
- Candidates with min 4 years of experience working in the IT field will be an added advantage.
- Diagnosis skills of technical issues.
- Infra and networking knowledge is value added.
- Good interpersonal skills and team player.
- Ability to multi-task and adapt to changes quickly.
- Self-motivated with the abilityto work in a fast-moving environment.
