Job description:
Reports to the Head of Account Management and the CEO. You will have main missions to manage the customer relationship in your area.
The main missions are:
Customers’ relationship:
- Ensure fulfilment of performance.
- Monitor contracts compliance and regulatory requirements in area of responsibility.
- Maintain positive relationship with customers.
- Prepare, coordinate and conduct customers meetings.
- Manage and solve claims by setting up associated corrective plans.
- Ensure customers satisfaction.
- Lobbying to promote OEMServices at Manager and HO level.
- Prospect for business development
- Manage the contract sustainability and provide means to improve it.
Operations monitoring:
- Support, when necessary, suppliers’ contract writing in conjunction with the Strategic Partnerships.
- Coordinate technical queries from the Customer upon request from the technical department.
- Coordinate and write down operational processes.
- Be part of the bidding process upon request.
- Manage and follow up retrofit campaigns in conjunction with the technical department.
- Coordinate logistics flow in conjunction with all the stakeholders (internal, suppliers, customers) in order to reach the goals.
- Report and escalate to the direct and transversal management (GM, CEO, Strategic Partnership, Finance, Sales).
Quality:
- Support our process of continuous improvement with vendors and providers.
- Follow up open quality actions until closure.
Regulation:
- Support our Customs Manager to enforce customs and transport rules.
Autonomy:
- Ability to propose solutions requiring managerial validations and ensure implementation.
- Coordinate project with other departments and report to the management.
Travel:
- Regular travel is to be expected between 30%.
Technicity:
- Skills improvement on the tools and to be a creative force.
REQUIREMENTS:
- Degree/Master Degree in Supply Chain Management, Aviation or related discipline in Customer Support/Business functions.
- At least 3-5 years in the Aviation/Aerospace and Customer Support/Supply Chain Management (SCM).
- Experience in air / logistics / supply chain management (SCM).
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Ability to prioritize and meet critical deadlines.
- Ability to speak French is an added advantage.
- Proficient in excel and knowledge in SAP, sales and airline operations will be an added advantage.
