1. Staff Management
- Supervision: Manage and supervise valet staff, including training, scheduling, and evaluating performance.
- Training: Ensure all valet attendants are trained in customer service, safety protocols, and company policies.
- Conflict Resolution: Address and resolve conflicts or issues between staff members and between staff and customers.
2. Customer Service
- Guest Interaction: Ensure high levels of customer satisfaction by interacting with guests, addressing complaints and resolving issues promptly.
- Service Quality: Monitor and maintain service quality standards, ensuring that valet attendants provide courteous and efficient service.
3. Operations Management
- Daily Operations: Oversee the daily operations of the valet service, ensuring that all vehicles are handled carefully and efficiently and report to Operations Manager.
- Logistics Coordination: Manage traffic flow in and out of the valet area, ensuring that vehicles are parked and retrieved quickly and safely.
- Equipment Management: Ensure that all valet equipment is maintained and functioning properly.
4. Safety and Compliance
- Safety Protocols: Implement and enforce safety procedures to protect staff, customers, and vehicles.
- Compliance: Ensure that valet operations comply with all relevant local regulations, company policies, and insurance requirements.
5. Relationship Management
- Client Liaison: Act as the primary point of contact for the client or property management regarding valet operations.
- Vendor Coordination: Work with external vendors for services like uniform provision, equipment maintenance, or additional staffing needs.
7. Incident Management
- Incident Reporting: Handle any incidents involving damage to vehicles, theft, or other issues, ensuring that proper documentation and reporting are completed.
8. Continuous Improvement
- Process Improvement: Identify areas for improvement in valet operations and implement changes to enhance efficiency, service quality, and profitability.
- Feedback Implementation: Gather feedback from customers and staff to continuously improve the valet service experience.
9. Technology Integration
- System Management: Oversee the use of valet management software and ensure that it is being used effectively by staff.
- Data Analysis: Use data from software systems to analyse performance metrics and make informed decisions.
REQUIREMENTS'
- Minimum 4 years’ experience in a supervisory or leadership role, preferably in Operations is required in this role
- Minimum Diploma or equivalent qualifications is required in this role
- Minimum 5 years of Class 3 drivers' licence
- Excellent leadership and decision making skills
- Strong organisational and multitasking abilities
- Excellent communication and interpersonal skills.
- Detailed-oriented with a focus on maintaining high standards of quality
- Adaptability to changing priorities and a fast paced work environment
- Performs other job related functions as and when required by Operations Manager
- Able to work on PH and Weekend
- Able to work staggered hours
We regret that only short listed applicants will be notified.
Thank you.