The Field Technical Support Manager will oversee the technical support towards the regional contracts assigned to him/her. He/She shall ensure fleet Configuration management in line the different aircrafts in the fleet and OEMServices pool and will lead the Reliability management and oversee corrective actions.
Key Responsibilities:
- Act as a primary point of contact and cultivate successful customers relationship with their technical department.
- Ensure to meet contractual requirements and customers satisfaction.
- Define stock configuration depending on your customer’s fleet.
- Provide visibility to the OEMS operational team on the PN evolution and possible interchangeability.
- Propose, set up and follow modification campaigns.
- Ensure Reliability follow up & analysis.
- Set up and oversee specific maintenance program.
- Lead technical review meetings with the customers.
- Analyze & support KAM on technical and commercial issues.
- Support procedure development within the department.
- Ensure good practices and support internal training.
- Support the team locally (Technical training, commercial BID…)
- Promote OEMServices Technical Support towards customers & suppliers.
- Execute and roll out OEMS’ strategy.
- Be the point of liaison between France HQ and Singapore Asia office for effective communication of customer needs and collaborations with internal teams.
Quality standards:
- Ensure actions in line with the improvement process.
- Write up & edit supporting documents and ensure their implementation.
- Be an actor of the environmental approach.
REQUIREMENTS:
- Degree/Master Degree in aeronautical, Aviation or related discipline.
- At least 2 years in aviation/aerospace industry or in similar role with proven track records on supporting airlines/corporate companies with OEM repair stations.
- Experience in OEM activities and related products are required.
- Exceptional communication skills are essential.
- Ability to work effectively in client driven deadline environment
- Ability to work in cross-functional, matrix environment
- Ability to speak French is an added advantage; to act as point of liaison between French counterparts in France head office and Asia office.
- Excellent project management and analytical skills is preferred.
- Ability to travel where necessary.
