The IT System Engineer is responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues and conducting root cause analysis. He is also required to manage change request through changes requests processes including requirement gathering, impact analysis, design, testing to integrate the change to existing environment.
Responsibilities:
- Install, configure, and maintain servers in a Linux / Windows environment
- Develop and implement backup and disaster recovery strategies
- Test systems in accordance to specifications & service level
- Perform server hardware maintenance and upgrades
- Create test automation frameworks in collaboration with team members or other IT departments
- Develop tools to help increase functionality and efficiency of available infrastructure
- Maintain software repositories and apply software updates
- Maintain documentation for procedures, configurations, and programs
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties
- Conduct root cause analysis & implement pro-active measures
- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability
Requirements:
- Degree in IT / Computer Science / Engineering or equivalent
- Minimum 2 years of experience in a System Integration environment and/or managing infrastructure systems
- Familiar with Red Hat Enterprise Linux, Wintel, Vmware, Storage Infrastructure, Veritas - Enterprise Netbackup
- Familiar Scripting skills in Python, Ruby, Perl, or a related language is a plus
- Experience with cloud computing is a plus
- Certification in one or more of the following is a plus: Wintel, Redhat, Vmware, EMC storage, veritas Netbackup
- Good interpersonal and communication skills with ability to explain technology from a customer perspective
