Company Overview:
A leading one-stop, global Human Resource service provider, BIPO helps companies scale-up their HR operations with ease.
Our award-winning cloud and mobile-based Human Resource Management System (HRMS) platform simplifies complicated HR processes. We understand companies need to stay agile, efficient, and cost-effective. That is why we have designed a comprehensive suite of HR solutions – Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment & Business Process Outsourcing, Flexible Employee Management – to help digitise and transform HR.
Since 2004, we have built an extensive network spanning globally. To date, we have served 380,000+ headcounts, 2,800+ clients, in 108+ countries, and 15+ industries. Overall, our global reach means we can serve our clients’ needs in a more targeted and effective manner!
Key Responsibilities:
· Provide first and second level application and/or technical support on BIPO HRMS Application.
· Understand, Investigate, troubleshoot and resolve incidents raised by project consultants/application support consultants.
· Partner with the Quality Assurance / R&D Team internally to identify issue, perform various testing to reproduce issues, and to deliver the program fix to project consultants/application support consultants.
· Provide knowledge and best practices on the system functionality.
· Assist in improvements to the internal processes, supporting documentation and/or our software.
· Mentor and handhold Junior Project Technical Consultant on the system knowledge and internal processes.
Requirements:
· Relevant diploma or degree in Computer Science / Information Technology or equivalent with 3+ years hands-on experience implementing or managing project.
· Possess strong analytical, problem identification and problem-solving skills with solution focused mindset and desire to learn.
· Good knowledge of Microsoft SQL and Microsoft Office.
· Experience in successfully implementing HRMS Products; experience in HRIS Role, other HR Solution, and/or understanding of HR business process may be considered.
· A customer-centric, intellectually curious, bright, energetic person with the ability to drive the successful delivery of HRMS.
· Good time management and prioritization skill.
