- Clean and correctly supply 12-16 rooms or its equivalent in an 8 hour shift
- Enter every room assigned and adhering to the 20 steps cleaning method when servicing/cleaning guest rooms
- Ensure guest rooms are completed in accordance to LQA Standards
- Report any damages or loss of linen, furniture, fixture and equipment to the supervisor/housekeeping coordinator.
- Immediately report all maintenance deficiencies to the team leader/housekeeping coordinator.
- Immediately report all maintenance deficiencies to the team leader/housekeeping coordinator.
- Update guest room status according to procedure.
- Carry out instructions from the Team Leaders/Assistant Managers on the preparation of VIP and LCAH rooms and amenities
- Hand in all property left by the guest from checkout room to Housekeeping Office
- Ensure that no guest property including cash is removed whilst cleaning
- Report immediately to Team Leader and Assistant Manager if a guest item should be accidentally damaged or broken
- Report all accidents, major or minor to the Team Leader immediately when the accident occurs and Team Leader must be present at scene to examine circumstances
- Remove all In Room Dining trays and trolleys and leave in the service areas without causing obstruction
- Carry out turn down service for guest rooms according to the standards set out during the evening the shift
- Carry out daily duties and interactions using the Heartist® approach
- Ensure that safe working practices are followed including emergency procedures
- Comply with hotel and department policies and procedures at all times.
- Carry out any other duties as and when assigned by the Management of the Hotel and department.
x
