Job responsibilities:
1. Handle enquiries, feedback and complaints from retail banking customers.
2. Responsible for managing and enhancing the quality of customer service at branches.
3. Responsible for customer service quality training.
4. Responsible for collation of monthly Complaints Management System report, monthly External Fraud data.
5. Prepare relevant business data for reporting.
6. Other ad-doc duties assigned by supervisor.
Job Requirement:
1. Three years or above of relevant experience in Retail Banking.
2. Excellent communication is paramount.
3. Be able to read, write and verbalise in both English and Chinese language in order to handle Chinese speaking customers and Head Office.
4. Bachelor's degree from a reputable university.
