- Must have overall 3-5 years of Remedy (8.x, 9.x and higher, preferably on Helix for atleast 1 year) development, customization, configuration and integration experience
- Good understanding and experience with leading ITSM/ITOM platform BMC ITSM Helix & Digital Workspace
- Develop and maintain workflows, forms, templates, and integrations using BMC Remedy Developer Studio.
- Demonstrate a strong understanding of BMC processes, underlying Remedy framework and architecture including understanding relational databases, core modules, all remedy objects, email engine, various integration methodologies, and Remedy development best practices.
- Must have worked on SOAP and REST API to integrate with third party applications.
- Experience with Java, JavaScript, Python, AJAX, CSS, jQuery, Bootstrap, basics of Databases.
- Good understanding of cloud computing concepts, microservices, containerization and Kubernetes
- Should have experience in performing data analysis, data migration using Helix data manager and importing/exporting data in the platform.
- Troubleshoot and resolve issues related to BMC Remedy applications, workflows, and integrations.
- Experience with BMC Remedy AR System administration , configuration and code migration
- Strong communication and interpersonal skills for collaborating with cross-functional teams and providing end-user support.
- Must have worked on complete Software Development Life Cycle (SDLC) from initiation till deployment and prepare Low level design and best practices development guidelines
- Exposure in translating customer requirements into system, application, and process designs.
- Create and maintain documentation for developed applications, workflows, and configurations
- BMC Remedy Developer and ITIL certifications would be a plus
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