The Agency
Welcome to Section. We are a digital creative company, and we believe in digital—a lot. We are often engaged by brands that depend on digital channels to speak / listen to their target audiences. The ways in which we create storytelling channels for clients are not restricted by guidelines but rather, empowered by our beliefs and research. We welcome you if you believe in creativity, technology, and scalability. We are after people who are most talented when they are passionate and driven.
The Role
You will be part of the Experience team. The Experience team believes in innovating and pushing the boundaries of experience design. They research, review, iterate and develop meaningful interactions between the client’s product and its intended users. The team is made up of Researchers, Product Managers, Project Managers, UX Designers, UI Designers and Developers.
As the Senior Project Manager, you will work closely alongside our core team and clients to plan and deliver projects on time, while achieving quality and customer satisfaction. You will be expected to lead technical projects from ideation to completion, driving effective performance in our team of creatives and developers. You should also be a personable individual who can manage communications and cooperation between our team and the client’s working team.
Job Description and Responsibilities
Project management & organizational skills
- Play the advisory role at the start of projects by liaising with client and helping identify potential challenges based on their brief
- Manage and see projects through from start to finish - this includes scoping, requirements gathering, resource management and building out timelines based on our design and development processes
- Assess and apply the right project management methodology (agile or waterfall practices) to ensure the success of our projects. This will also include facilitating both internal and external sessions such as kickoff meetings, standups, sprint planning etc.
- Supervise junior members of the team and serve as their mentor; support the development of Project Managers
- Provide direction and support to all project team members so that they have all the necessary information and resources to carry out their tasks effectively
- Develop processes and documentation within the Experience team for knowledge retention and sharing
Problem-solving skills
- Proactively identify and mitigate risks, remove impediments and blockers should they arise, to ensure that the project is able to continue and proceed smoothly
- Demonstrate critical thinking when it comes to problem-solving, task prioritisation and managing multiple project timelines
Demonstrate empathy
- Be comfortable working in a cross-functional team across all levels and departments, understanding the various working styles and adapting accordingly
- Manage conflict in a neutral and diplomatic manner, with the primary focus of moving the project forward
- Practise active listening and exercise empathy when communicating with both internal and external teams
Requirements
You sweat the details, are careful in planning and are bold in communication. You prefer rolling your sleeves up and getting your hands dirty to fix the problem.
- A minimum of 4 years of demonstrated project management skills: planning and directing teams, scoping, costing, managing timelines and delivery
- Experience in a client-facing role, with good verbal and written communication skills to enhance negotiation and liaison within teams
- A team player with excellent time management skills
- A pragmatic approach to problem solving, able to articulate and balance trade-offs to keep teams moving forward
- Understanding of Agile/Scrum methodologies
- An understanding of software development life cycle
- Familiar with current and emerging technologies; proficient with tools such as Asana, Slack, G suite
- Ability to work effectively and collaboratively in high-pressure situations and tight time frames
- Able to manage and motivate team members through the process
Good to have
- Knowledge or experience in product management
- Understanding of UX/UI principles
- Knowledge of code development
- Outstanding communication, presentation and leadership skills
