· Oversee daily activities of delivery planning, implementation and execution
· Ensure operations meet the expectations of clients
· Plan and provide relevant training for new workers
· Ensure policies and procedures are current and updated
· Manage complaints and follow up with service recovery
· Review processes and improve overall performances
· Establish positive, healthy and safe work environment
· Able to converse and write in Chinese to liasise with mandarin speaking vendor & customers
· Must be able to work night shift and splite shift
· Must be able to work extra hours if needed
· Ensure safe handling of goods.
· Observe Safe Work Procedures while delivering goods to Customers
