Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Help Desk Administrator
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, over the phone, or through email.
- Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources.
- Advise user on appropriate action.
- Follow standard help desk procedures.
- Log all help desk interactions and document resolutions.
- Redirect unresolved issues to the next level of support personnel.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Stay current with system information, changes, and updates.
- Perform other duties as assigned.
Requirements:
- Proven working experience in providing help desk support.
- Proficiency in computer systems, hardware, and software.
- Knowledge of relevant software and hardware systems.
- Experience with ticketing systems and remote support tools.
- Excellent communication skills.
- Customer-oriented and patient.
- Problem-solving skills.
- Attention to detail.
- Ability to work in shifts
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
