AFTERSHOCK PC is a leading Gaming PC company headquartered in Singapore with Markets in Australia and Malaysia. We focus on building the best custom-built PCs used by gamers, enthusiasts and performance users and are committed to deliver industry leading customer service.
The RMA Inventory Specialist is responsible for processing, verifying, and performing basic troubleshooting as required for incoming RMA from Customer.
Job Responsibilities
-In charge of RMA (Return Material Authorization) to manufacturer for faulty peripherals.
-Liaising with manufacturer and handle daily routine operations on RMA (Return Material Authorization).
-Perform Customer Returns (RMA) testing, recording and provide disposition.
-Review and expedite with vendor on shortage product.
-Coordinate with supply chain planning and suppliers to meet production schedule.
-Inventory management review
-Liaise with logistics company for shipment arrangement, shipment status and custom declaration.
-Data entry and Collate data for analysis and reporting.
-Loan of portable devices and accessory to customer
Requirements
-Familiar with PC components. Passion for custom PCs will be an added advantage.
-Organized, Meticulous and Detailed-oriented.
-Ability to communicate issues and root cause information to the team, be detail‑orientated and well‑organized, and have a very strong commitment.
-Works independently and can interact with cross functional teams well.
-Entry level candidates welcome, training will be provided
Working hours: 5-days work week (4 weekdays + 1 Saturday, From 11am-8pm)
