Description:
The Senior GCC Analyst provides front-line support to customers of CME Group for traded cash FX markets and provides relevant investigation and analysis for any major outages to management and other business stakeholders. In this role, the Senior GCC Analyst works regularly in a customer facing capacity to deliver informational assistance via telephone and electronic means. The analyst should be able understand the FX cash aspect of support and business to facilitate troubleshooting for any critical trading and connectivity issue on our platform.
For this role the analyst will have a passion for solving problems and delivering excellent customer service. The candidate will deliver advanced market and technical assistance for front-end trading platforms, market data and match engine functionality.
Responsibilities will include and not be limited to the following:
- Develop ad-hoc queries and perform complex data analysis to create data driven solutions to support or change policy, process procedures and technologies.
- Field customer enquiries related to market events, connectivity, business technologies and products.
- Evaluate and monitor market activity and order flow for efficiency and anomalous behavior.
- Perform investigations for both internal and external clients - be able to articulate challenging and complex problems and solutions to a broad range of audiences.
Qualifications:
- Bachelor's or Master's in computer science from a recognized university
- Minimum 3 to 5 years’ experience in single bank or multi-banks eTrading platforms. Previous experience with vendors is welcome.
- Experience with leading industry charting/news platforms and front ends, such as Bloomberg, Trading Technologies and Eikon Refinitiv
- Good understanding in foreign exchange modules with emphasis on Spot FX and NDFs (Outright and Swaps is a bonus)
- Good grasp of full trade life cycle from execution to front and back office (STP/Murex/MT300) processing.
- Exposure to Grafana/Kibana/Putty/SSH/SecureCRT/Monitoring dashboards
- Good understanding of UNIX/Linux/Python or other scripting languages
- Experience with SQL/Oracle databases
- Experience with any of the Cloud Platforms is welcome.
Experience:
- Previous experience within trading, technical support, and market analysis
- FIX protocol/API connectivity expertise and basic Linux commands knowledge alongside experience with trading GUI features to help with troubleshooting.
- Ability to read and understand user logs.
- ability to perform order analysis to identify latency/rejections/slippage/mismatch.
- The candidate must be able to demonstrate strong written and verbal communication and problem-solving skills.
- Prior customer support experience via telephone and electronic means
- Advanced understanding of electronic trading
